Rishi Herbocare

At Rishi Herbocare, we strive to ensure your satisfaction with our Ayurvedic medicines, herbal products, and consultation services. Our refund policy is designed to be transparent and customer-friendly. Please read the following carefully to understand the conditions under which refunds are issued.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

1.1 Defective or Damaged Products

• If you receive a product that is defective, damaged, or different from what you ordered, you may request a refund.

• Claims must be reported within 7 days of receiving the product.

1.2 Incorrect or Incomplete Order

• If your order is incomplete or contains incorrect items, you are eligible for a refund or replacement.

• Notify us within 7 days of delivery.

1.3 Cancellation Before Shipment

• Orders canceled before shipment are eligible for a full refund.

1.4 Consultation Services

• Refunds for online doctor consultations will be considered only if the appointment is canceled 24 hours before the scheduled time.

2. Non-Refundable Items

• Products that have been opened, used, or tampered with are not eligible for a refund.

• Customized or personalized health plans and remedies.

• Digital health reports or consultation notes provided post-consultation.

3. Refund Process

3.1 Initiating a Refund

To request a refund, please contact our customer support team with:

• Your order number.

• Details of the issue.

• Proof of purchase (receipt or invoice).

• Photographs of the defective or incorrect product, if applicable.

3.2 Processing Time

• Refund requests are reviewed within 7 business days of submission.

• Approved refunds will be processed within 10-15 business days via the original payment method.

4. Return Policy for Refunds

4.1 Product Returns

• Products eligible for refunds must be returned in their original packaging, along with any accompanying materials.

• Return shipping charges are borne by the customer unless the issue arises due to an error on our part.

4.2 Address for Returns

Rishi Herbocare [Insert Return Address]

5. Additional Information

• Refunds are not applicable to products such as:

  • Rukanti Abhyanga Tailam

  • Shatavari Kalpa

  • Rucare Hair Oil

  • Susnanam Sugandhi Utne if they have been opened or used.

• Refund policies are subject to change based on company discretion and applicable laws.

6. Contact Us

For further assistance, please contact us:

• Email: rishiherbocare@gmail.com
• Phone: +919272110159 / +919423211002
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We are committed to resolving your concerns promptly and fairly.

Effective Date: 29 Dec 2024